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Frequently Asked Questions

What about Delivery?

Whilst product is manufactured in our partners factories we keep stock in UK warehouses, with an intention to deliver to customers within a few days, our website will always show stock availability.

UK:

Our prices include delivery charges for most areas of the UK. The following postcodes an extra charge applies (postcodes AB, DD, DG, EH, FK, G, IV, KA, KY, KW, ML, PA, PH, SA, TD, TR)

 

Using our logistic partner in the UK, delivery is either via parcel home delivery or pallet service, to your customer’s door.

Ireland:

Build your order to achieve discounts of up to 20% off full list price. All UK pricing applies plus following delivery charges.

– Order Value under £2000 Delivery charge £50

– Order Value £2000 to £5000 Delivery charge £75

– Order Value over £5000 Delivery charge £100

House of Choice endeavours to keep to expected delivery times. Should we be unable to deliver within the set date, we will naturally inform the customer and decide on a new delivery date. House of Choice is never responsible for any losses, costs, damages or expenses that the customer or delivery company takes on as a direct or indirect consequence of us not being able to deliver on time.

 

The rights are passed on to the customer when the full price for a product has been paid. All risks are passed on to the customer at delivery.

What if goods are not in stock in the UK warehouse?

If goods are waiting for our next production date, its usually 14-21 days, you can reserve stocks/orderes, and our office will inform you when ready for delivery.

 

Can I pay my order online?

 

When you have completed your order on line you have the option to pay by credit/debit card. Goods will be released for delivery when cleared payment has been made.

 

What is FSC Wood?

 

We at House of Choice take our environmental responsibilities seriously, and to this end the factory producing our products hold FSC certification. The Forest Stewardship Council A.C. (FSC) shall promote environmentally appropriate, socially beneficial, and economically viable management of the world’s forests.

 

Environmentally appropriate?

Environmentally appropriate forest management ensures that the harvest of timber and non-timber products maintains the forest’s biodiversity, productivity, and ecological processes.

 

Socially Beneficial?

Socially beneficial forest management helps both local people and society at large to enjoy long term benefits and also provides strong incentives to local people to sustain the forest resources and adhere to long-term management plans.

 

Economically Viable?

Economically viable forest management means that forest operations are structured and managed so as to be sufficiently profitable, without generating financial profit at the expense of the forest resource, the ecosystem, or affected communities. The tension between the need to generate adequate financial returns and the principles of responsible forest operations can be reduced through efforts to market the full range of forest products and services for their best value.

 

 

How do I Track my Order?

 

Our carrier partner will supply details so that you can go on line and track and trace your order, if you have any further queries you can e-mail our customer service line

 

Best Value?

 

We will continue to update pricing to give the customer the best value for money, our pricing structure is very simple every item shows discounts that can be obtained with volume orders.

 

How do I order spare parts?

 

Our factory has in place a high standard of quality checks; however in the unlikely event you have a damaged or missing part, you can go on line and order the item Replacement Parts The replacement part will be posted direct to you from our factory.